Amanda
Development & IT Services
0.00/5
0 Feedback
0
Jobs done
0%
Job success
$ 29.00
Hourly price
Available
Biography
Highly skilled IT Technician with extensive experience in optimizing IT operations, evidenced by a 40% improvement in response times and a 50% reduction in security incidents. Adept at leading critical infrastructure upgrades and training initiatives, resulting in a 70% increase in software proficiency among employees and a 60% boost in network performance..
from
United Arab Emirates
Member since
2024-09-13 07:22:26
Expert profile
IT Support Technician
$ 29.00/hr
Highly skilled IT Technician with extensive experience in optimizing IT operations, evidenced by a 40% improvement in response times and a 50% reduction in security incidents.Recognized for exceptional project management, having successfully orchestrated system transitions and implemented cost-saving strategies, saving the company $50,000 annually and enhancing overall departmental efficiency by 20%.
About Amanda
Skills & expertise
Skills
Communication
Data collection
Record keeping
Expertise
IT Support Technician
Spoken languages
German
English
French
Swedish
Soft skills
Communication
Problem-Solving
Adaptability
Time Management
Mentoring
Critical thinking
Work ethic
Responsibility
Confidence
Diligence
Ideation
Organization
Ability to influence
Compassion
Inclusiveness
Trustworthiness
Pragmatism
Artistic sense
Facilitating skills
Friendliness
Innovation
Negotiating skills
Networking skills
Presenting/public speaking skills
Self assessment
Strategic skills
Dependability
Financial management
Intercultural communication
Qualifications
Education details
- Highest education :- Post graduation
- Institute name :- Khalifa University
Work experience
Work history
- List down your work history details :-
IT Technician
- Streamlined the company's IT support system by implementing a ticketing system, reducing average response time for IT issues by 40% and increasing user satisfaction ratings by 30%.
- Led a company-wide upgrade of security protocols, resulting in a 50% reduction in security incidents and zero data breaches over a two-year period.
- Developed and conducted IT training workshops for over 200 employees, enhancing staff proficiency with new software by 70% and reducing dependency on IT support for routine issues.
Systems Administrator
- Orchestrated a seamless transition for 150 workstations to a new operating system, completing the project 20% ahead of schedule and with 15% lower costs than projected. Implemented a robust data backup and recovery strategy that decreased data loss incidents by 95% and ensured 99.9% availability of critical systems.
- Collaborated with external vendors to negotiate a cost-effective procurement strategy for hardware, saving the company an average of $50,000 annually on IT expenditures
- Total experience :- 5
Achievements
Career highlights
- List your achievements :-
- Technical support and troubleshooting
- IT service management (ITSM)
- Knowledge of ticketing systems
- Network administration and performance tuning
- Security protocols and cybersecurity measures
- Data backup and disaster recovery planning
- System monitoring and proactive maintenance
- Software and hardware upgrades
- IT project management
- Vendor management and negotiation
- Training and staff development
Designation
What designation are you looking for?
- Position :-
Availability
When can you start working?
- From (date) :- 2024-08-05
- To (date) :- 2029-08-31
Certificates
Feedback received (by clients)
0.00
Based on 0 feedback(s)
5 Stars
(0)
4 Stars
(0)
3 Stars
(0)
2 Stars
(0)
1 Star
(0)
The website uses cookies to provide the best user experience while browsing safely. You can read more about the cookies policy on the Privacy Policy page. Click to Read more